6 min read
Leveraging AI in contact centers is not just about increasing automation. It is necessary to meet customers’ growing expectations for fast, efficient, and personalized service. Note that a customer's first interaction with a contact center is...
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7 min read
One of the most common pain points for any customer service business is the cost of unanswered calls. The more calls missed, the more opportunities...
3 min read
With the introduction of artificial intelligence technologies, all industries, including call centers, are rapidly experiencing change. Before, the...
7 min read
The advent of artificial intelligence (AI) has completely reshaped the traditional call center model. Relying on outdated systems, especially when on...
5 min read
The contact center industry is rapidly changing with the introduction of conversational AI technologies that help human agents focus on meaningful...
4 min read
Technology advancements disrupt the ways we live, create value, and work. Naturally, with the acceleration of artificial intelligence development...
7 min read
The use of generative AI has sparked a great deal of intrigue and interest in recent years. This innovative technology allows businesses to quickly...
6 min read
While around7,000 languagesare spoken globally today, English remains the most commonly translated language. This translation focus can create a...
5 min read
Everyone is looking for an edge over their competitors, and customer experience management may be the best way to gain a competitive advantage....
8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
5 min read
It is rare to love your bank. For decades, we’ve been exposed to financial experiences with our banking providers that appear to have too much...
11 min read
Conversational AI has become immensely popular among businesses, users, and developers. With so many conversational AI platforms on the market, it...
7 min read
In the past, customer experiences were either physical or digital. But today, more and more brands are adopting a phygital approach, which combines...
