8 min read
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold times” and unhappy customers, and high-quality standards you must meet.
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2 min read
Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards Leader in conversational AI solutions will exhibit award-nominated...
3 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
2 min read
Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision,...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
7 min read
The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
3 min read
In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
5 min read
Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
5 min read
In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
