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Retail customers want shopping experiences that meet their expectations for immediacy, personalization, and quality. These expectations contribute to a favorable retail customer experience that keeps online shoppers coming back.
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HR operations are historically complex. Business leaders turn to HR managers to navigate organizational complexities with the least impact on...
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The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
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Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision,...
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Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
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The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...
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A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...
7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
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How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
5 min read
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
