4 min read
A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement parts, and don’t usually address multichannel customer expectations.
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6 min read
The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
5 min read
When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
4 min read
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...
4 min read
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
7 min read
A few signs may indicate that your business is ready to invest in contact center automation tools. Intelligent virtual agents (IVAs) solve today’s...
4 min read
Evolving customer service expectations push companies to rethink historical approaches to customer service and experience. Now, the contact center...
3 min read
Providing an outstanding customer experience is essential, especially as businesses focus on modernizing communications to expand their existing...
4 min read
Can you have a natural-sounding conversation with a machine? Modern technology attempts to bridge the gap between human-to-human and human-to-machine...
4 min read
E-commerce and online shopping continue to increase in popularity among consumers. This shift has forced brands to enhance retail customer experience...
3 min read
The job market is undergoing a transformation, with people thinking critically about where and how they work. At the same time, consumer demand for...
3 min read
Contact centers are undergoing a transformation. Attrition is on the rise and costs to attract and retain talent are steep. At the same time, contact...
5 min read
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...
