Mosaicx

Photo of a woman looking at her phone screen after receiving proactive communication.

8 min read

Proactive Communication for CX: Use Cases and Benefits

Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts that anticipate customer needs, proactive communication helps you make personalized connections...

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Photo of a tech worker holding a computer in a server room, addressing technical issues and resolving support tickets.

4 min read

Tips to Automate Technical Issues and Support Tickets

Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...

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A doctor speaks to one of her patients, creating a positive patient experience.

4 min read

Patient Experience: IVAs Overcome Healthcare Communications Challenges

Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...

Healthcare
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A woman looks at her phone while computer telephony integration helps navigate her call through a contact center.

4 min read

What is Computer Telephony Integration (CTI) in Contact Centers?

Organizations and their contact centers communicate with customers across several mediums in our current multichannel environment. To communicate...

Whitepapers
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A utility worker checks her phone as she deals with a utility service disruption.

3 min read

Deliver Consistent Customer Experience Despite Utility Service Disruption

Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...

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