4 min read
While the differences between a chatbot and a conversational AI solution may not be evident, they are pretty extreme. Have you ever had to repeat yourself multiple times because the robot on a service line didn’t understand what you were saying?...
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6 min read
Few topics are as hot and fast-paced as the evolution of AI technologies and how they reconfigure our lives. Entire industries are being disrupted by...
5 min read
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
8 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...
7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
7 min read
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
5 min read
The energy and utilities industry is on the brink of a revolution, thanks to the immense potential of artificial intelligence (AI). With AI,...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
8 min read
Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...
4 min read
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...
6 min read
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
