5 min read
Conversational AI solutions are changing customer service in nearly every industry. In the case of the healthcare industry, technological advancements allow patients to interact with their healthcare providers right from their mobile devices faster...
Read More
5 min read
Most people have interacted with some form of conversational AI. Whether by calling a service line, waiting for a chatbot online, or using an app,...
13 min read
IVR and IVA are both technologies that allow customers to interact with a company without having to speak to a live agent. They have two purposes....
8 min read
Not many people want to contact customer service. Usually, that means something went wrong, and it makes things worse when a customer doesn’t get...
7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the...
7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
4 min read
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
8 min read
Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...
6 min read
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
4 min read
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...
7 min read
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
7 min read
Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...
