4 min read
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions have been hesitant to adopt newer technologies due to robust legacy systems, the lack of explainability...
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6 min read
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
7 min read
Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...
5 min read
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
6 min read
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
6 min read
Call centers can work like clockwork and focus on helping customers or be one of the most dysfunctional work environments that directly impact brand...
6 min read
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...
9 min read
Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....
7 min read
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
8 min read
Working at a contact center is no joke. You get back-to-back calls during peak hours, repetitive conversations, short-tempered clients, tons of “hold...
8 min read
Customer service is often not built to serve customers. Elevator music, endless hold times, and being routed to agents without proper training to...
2 min read
Mosaicx Selected as Automation Solution Finalist in 2024 CCW Excellence Awards Leader in conversational AI solutions will exhibit award-nominated...
3 min read
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
