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Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision, and security and compliance protocols
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Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
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How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
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Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
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We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
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In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
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Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
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In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
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Managing budgets and operational costs is a critical aspect of running a business. Operational costs refer to any expenses incurred during the daily...
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Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...
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Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...
