7 min read
In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are recognizing the potential of AI technologies like chatbots and virtual agents to automate and enhance...
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4 min read
How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
7 min read
The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
2 min read
Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
3 min read
We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
3 min read
In today's competitive business landscape, delivering exceptional customer experiences has become a crucial differentiator for companies across...
5 min read
Conversational AI is rapidly becoming a critical tool for businesses of all sizes. It can help businesses improve customer service, increase sales,...
5 min read
In the realm of customer service, technology has led the way in driving significant advancements, with virtual agents emerging as one of the leading...
3 min read
Managing budgets and operational costs is a critical aspect of running a business. Operational costs refer to any expenses incurred during the daily...
4 min read
Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A...
8 min read
Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...
4 min read
Compliance is critical to organizations. However, organizations face a number of challenges in adhering compliance reporting to relevant security...
4 min read
Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...
