7 min read
In today’s digital world, consumers are communicating with computers more frequently through conversational artificial intelligence (AI). Behind the scenes, software engineers work to enable human-computer communication that meets modern customer’s...
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7 min read
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
4 min read
Utility and communication service provider companies can sometimes struggle with historical stigmas of poor customer service or customer...
6 min read
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
8 min read
Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...
6 min read
In today's hyper-competitive business landscape, customer experience and customer engagement strategy are both critical to ensure and improve...
4 min read
The financial services industry is facing new demands. Today’s customers demand personalized banking services, but financial service institutions...
7 min read
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
7 min read
Intelligent virtual agents (IVA) can help businesses improve their customer service, automate processes, reduce excessive workloads on agents, and...
7 min read
A few signs may indicate that your business is ready to invest in contact center automation tools. Intelligent virtual agents (IVAs) solve today’s...
3 min read
Contact centers are undergoing a transformation. Attrition is on the rise and costs to attract and retain talent are steep. At the same time, contact...
5 min read
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...
5 min read
Banking has evolved massively over the last couple of decades with the introduction of the internet. While customers from older generations were used...
