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Making conversational AI surprisingly simple.

Photo showing a man working in a contact center with on-screen software that supports contact center staffing.

3 min read

Support Contact Center Staffing with Virtual Agents

Contact centers are undergoing a transformation. Attrition is on the rise and costs to attract and retain talent are steep. At the same time, contact centers are dealing with a growing volume of requests, which rose by nearly 300% at the start of...

Employees
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Photo showing a customer service agent working from home.

5 min read

6 Misconceptions of AI Virtual Agents in Customer Service

Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...

AI
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