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Mosaicx Awarded “Best Agentless Payment Processor” for Enterprises Remend recognizes Mosaicx for its flexibility, product quality, company vision, and security and compliance protocols
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Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
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Customers value their relationships with the brands they trust. If their experience is anything short of stellar, the company could lose that...
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The market is hot with new, “intelligent” technologies that promise to improve the customer experience. With so many options, it is necessary to take...
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A traditional, on-premise contact center is quickly becoming a thing of the past. They need a lot of maintenance, require hard-to-find replacement...
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In today's fast-paced and technology-driven world, there is a significant amount of interest in adding AI to customer service. Businesses are...
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The evolution of digital transformation in the customer experience has made way for remote contact center expansion. Changes in customer demands and...
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How do customers want to get in touch with your company? Are phone numbers obsolete? What about email, chat, text, and social?
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The demanding nature of call center work, coupled with low pay and unsatisfying work conditions, often leads to employee dissatisfaction and burnout....
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When it comes to customer interactions, voice matters. Customers like to feel that their requests are understood when they contact customer support....
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Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way for two...
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Customer experience is an important part of any business. A good customer experience can lead to increased customer satisfaction, loyalty, and...
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We all know customer trust is important, but the stats reveal just how important. Studies show 81% of consumers say they will not do business with...
