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Today’s companies are more motivated than ever to offer a modern customer experience (CX) that helps them retain customers and build loyalty. A modern customer experience utilizes AI and other intelligent tools to deliver personalized CX.
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8 min read
Proactive outreach is a valuable tool to improve customer satisfaction and increase customer retention. From appointment reminders to follow-up texts...
4 min read
Regardless of industry, technical issues are something every business experiences. Support tickets help organizations address technical issues that...
4 min read
Today’s healthcare professionals are met with various challenges that complicate healthcare communications and the patient experience. From staffing...
4 min read
Organizations and their contact centers communicate with customers across several mediums in our current multichannel environment. To communicate...
3 min read
Customer experience and satisfaction are critical measures of success for utility providers. However, unpredictable service disruptions challenge...
