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How AI is Transforming Call Centers
With the introduction of artificial intelligence technologies, all industries, including call centers, are rapidly experiencing change. Before, the...
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A Comprehensive Guide to Artificial Intelligence (AI) Call Centers
The advent of artificial intelligence (AI) has completely reshaped the traditional call center model. Relying on outdated systems, especially when on...
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What is Conversational AI for Contact Centers?
The contact center industry is rapidly changing with the introduction of conversational AI technologies that help human agents focus on meaningful...
4 min read
Will AI Replace Call Centers and Customer Service Operations?
Technology advancements disrupt the ways we live, create value, and work. Naturally, with the acceleration of artificial intelligence development...
8 min read
How to Improve NPS with AI-Enabled Tools
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
9 min read
Contact Center AI Trends in 2025
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
5 min read
Conversational AI in Retail: Use Cases and Benefits
The retail industry is a fast-growing vertical with an estimated market size of 32.68 trillion US dollars today. It is estimated that the market size...
6 min read
AI Implementation: A Complete Guide
Delivering exceptional customer experiences has become crucial for building brand loyalty, driving customer retention, and boosting revenue. However,...
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Conversational AI for Cold Calling: Best Practices and Tools for Enterprise
Cold calling is a repetitive process that requires a deep understanding of customers' pain points and concrete ways to solve them with your product...
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How to Use Conversational AI for Sales: 8 Use Cases and Benefits
Using conversational AI in sales has evolved from basic interactive voice response (IVR) to advanced intelligent virtual agents (IVAs) that engage in...
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AI in Healthcare Contact Centers: Patient Care Automation from Virtual Agents
Expectations for individual patient care have increased. Patients want to feel seen and heard by their providers. They also want to trust that those...
6 min read
Generative AI vs. Conversational AI: Differences & How They Work Together
Customer service is rapidly changing thanks to artificial intelligence (AI) advances. Two types of AI that are having a major impact are generative...
5 min read
Use Cases and Benefits of Conversational AI in Banking and Finance
Most people today have access to services in ways that were unimaginable 20 years ago. Thanks to technological advancements, we can order food from...