6 min read
Chatbot vs. Conversational AI: What’s the Difference and Why It Matters
Chatbots and conversational AI are often paired together as the same type of technology. While they can be similar in some ways, they are quite...
AI (3)
7 min read
What is Conversational AI and How does it work?
Conversational AI is a type of artificial intelligence that simulates human conversations to help customers solve problems. Usually, when talking...
3 min read
10 Use Cases for Conversational AI in Insurance
The insurance industry is rapidly adopting conversational artificial intelligence (AI) tools like chatbots and virtual agents to improve customer...
4 min read
Agent AI: How to Enhance Agent Experience
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...
5 min read
6 Misconceptions of AI Virtual Agents in Customer Service
Smartphones and smart speakers give users nearly anything they want at the push of a button. AI virtual assistants like Siri, Google, and Alexa made...