3 min read
How AI is Transforming Call Centers
With the introduction of artificial intelligence technologies, all industries, including call centers, are rapidly experiencing change. Before, the...
Call Center
7 min read
A Comprehensive Guide to Artificial Intelligence (AI) Call Centers
The advent of artificial intelligence (AI) has completely reshaped the traditional call center model. Relying on outdated systems, especially when on...
5 min read
What is Conversational AI for Contact Centers?
The contact center industry is rapidly changing with the introduction of conversational AI technologies that help human agents focus on meaningful...
4 min read
Will AI Replace Call Centers and Customer Service Operations?
Technology advancements disrupt the ways we live, create value, and work. Naturally, with the acceleration of artificial intelligence development...
7 min read
What are Intelligent Virtual Assistants? Working, Benefits and Use Cases
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
7 min read
Enterprise Chatbots: Are They the Right Choice for Your Business?
According to G2, 40% of millennials engage with bots daily, and around 1.4 billion people use chatbots for communication. That represents a massive...
8 min read
What is Automated Outbound Calling? Choose the Right Solution
Getting the right call at the right time with the right offer can make your day. Of course, getting an unhelpful, uninteresting call with an offer...
6 min read
What is Workforce Optimization (WFO) and How Does it Work?
Call centers can work like clockwork and focus on helping customers or be one of the most dysfunctional work environments that directly impact brand...
6 min read
What is Intelligent Call Routing? Do You Need One?
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...
9 min read
What is Call Center IVR: Benefits, Challenges, and Alternatives
Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....