7 min read
What are Intelligent Virtual Assistants? Working, Benefits and Use Cases
Contact centers are drastically changing with the addition of intelligent virtual assistants (IVA) empowered by artificial AI technologies. While...
IVR
6 min read
What is Intelligent Call Routing? Do You Need One?
A couple decades ago, before call routing was the norm, you had to go through multiple calls and agents to reach the right department or person who...
9 min read
What is Call Center IVR: Benefits, Challenges, and Alternatives
Interactive voice response (IVR) systems allow contact centers to serve more customers by giving customers more control over their experience....