8 min read
How to Improve NPS with AI-Enabled Tools
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
8 min read
Business growth and success hinge on customer satisfaction and loyalty, which makes customer experience (CX) a critical focus for many businesses....
9 min read
Contact centers are undergoing a massive transformation. Due to Covid-19, call centers took a hit, as call volume increased and the amount of...
4 min read
Artificial intelligence (AI) is transforming the contact center industry. While much of the focus has been on using AI to automate basic tasks and...