Conversational AI in
Retail

Seamless, Personalized Retail
Experiences with Conversational AI

Build positive consumer experiences through easy retail interactions

 

Courteous & Helpful

Discover how Mosaicx leverages natural conversations to assist customers. In this example, Mosaicx locates a customer’s order, identifies a concern, and provides a resolution.

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Impact of Conversational
AI in Retail

Meet Revenue Targets

Mosaicx Outreach sends timely, personalized promotions to increase awareness and purchases.

Improve Productivity

Mosaicx contains up to 20% of calls, allowing agents to focus on higher-value tasks.

Avoid Brand Erosion

Mosaicx designs customer experiences that improve brand loyalty.

Retail by the numbers:

0

Monthly Calls Received

0%

Call Containment

Serving the Complete
Retail Industry

industry-retail-customer-service

 

Provide 24/7 service that merges personalization with automation.

  • Find a location
  • Collect payments
  • Check order status
  • Automate returns
  • Answer FAQ

industry-retail-marketing

 

Offer proactive service and promotional messaging.

  • Verification codes
  • Send cart reminders
  • Share coupons
  • Offer location-based promotions
  • Promote new offers

industry-retail-loyalty

 

Automate management of customer accounts and loyalty programs.

  • Provide statements
  • Send loyalty rewards
  • Share member-only offers
  • Update account information
  • Manage member benefits

industry-retail-seasonality

 

Easily update virtual agents and text-based messaging as seasonal needs change.

  • Offer seasonal messages
  • Easily modify agent prompts
  • Share seasonal promotions
  • Update business information
  • Personalize messaging

Seasonality

Easily update virtual agents and text-based messaging as seasonal needs change.

  • Offer seasonal messages
  • Easily modify agent prompts
  • Share seasonal promotions
  • Update business information
  • Personalize messaging
industry-retail-seasonality

Mosaicx for Retail

Download this free guide about using conversational AI strategies to improve customer experiences and see how retailers use Mosaicx to meet their needs.

Read the Playbook

Mosaicx Industry Playbook Retail

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