AI for Stronger Customer Experiences and Competitive Advantage

Picture of Rebecca Jones Rebecca Jones : August 02, 2023

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(Comm Intel) - The implementation and growth of artificial intelligence (AI) as a technology for business has evoked different reactions yet creating competitive advantage has not often been discussed.

“Conversational AI presents a transformative opportunity in a customer experience (CX) context,” says Rebecca Jones, general manager of Mosaicx, a company which verifies calls and collects payments with conversational and generative AI.

 

 
From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

October 22, 2024

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

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FTC's quixotic quest to fix CX with Click to Cancel rule

FTC's quixotic quest to fix CX with Click to Cancel rule

October 21, 2024

(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...

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Building Ethical AI Practices

Building Ethical AI Practices

October 01, 2024

(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....

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