Building Customer Trust With AI and Turning Die-Hard Skeptics

Picture of Rebecca Jones Rebecca Jones : May 26, 2023

Published Articles

(Techstrong.ai) - A little skepticism is actually healthy. We have to believe in and trust something new before we allow it to become part of our lives, right? When it comes to artificial intelligence (AI) and the role of the customer, the jury is still most definitely out.

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The Conversational AI Report | December 2022

The Conversational AI Report | December 2022

December 01, 2024

Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...

Newsletters

From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

October 22, 2024

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

Published Articles

FTC's quixotic quest to fix CX with Click to Cancel rule

FTC's quixotic quest to fix CX with Click to Cancel rule

October 21, 2024

(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...

Published Articles