Building Customer Trust With AI and Turning Die-Hard Skeptics

Picture of Rebecca Jones Rebecca Jones : May 26, 2023

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(Techstrong.ai) - A little skepticism is actually healthy. We have to believe in and trust something new before we allow it to become part of our lives, right? When it comes to artificial intelligence (AI) and the role of the customer, the jury is still most definitely out.

 

 
From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

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(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

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FTC's quixotic quest to fix CX with Click to Cancel rule

FTC's quixotic quest to fix CX with Click to Cancel rule

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(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...

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Building Ethical AI Practices

Building Ethical AI Practices

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(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....

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