Carefully Consider Generative AI Integration for Customer Service Success

Picture of Rebecca Jones Rebecca Jones : January 08, 2024

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(Smart Customer Service) - Customer service remains paramount in today's swiftly changing business landscape. Thankfully, customer-first organizations can lean on artificial intelligence and automation to enhance customer service and strengthen relationships. Both can reshape customer service by introducing new efficiencies and more personalized experiences.

 

 
From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

October 22, 2024

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

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FTC's quixotic quest to fix CX with Click to Cancel rule

FTC's quixotic quest to fix CX with Click to Cancel rule

October 21, 2024

(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...

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Building Ethical AI Practices

Building Ethical AI Practices

October 01, 2024

(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....

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