From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
Cloud-based vendor of intelligent voice assistant (IVA) solutions Mosaicx is seeking agents to partner with it who can, it says, “identify companies struggling to understand their AI options and work together with our sales team to present the best solution to fit their needs.
“Mosaicx carries out natural-sounding, vocal conversations with a company’s customers and employees, and unlike most software tools, our team will continue to partner with you and your prospects for the long haul.”
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....