From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(CHANNEL VISION) - It’s more than likely a good chunk of your customers and prospects currently are considering how they and their competitors can apply AI capabilities to reduce costs, create efficiencies and drive improved business outcomes. It’s also likely that they still have lots to figure out.
Maybe the same can be said about many channel partners selling communications and network services. After all, the eventual adoption of AI technology might be a no-brainer for most companies – and AI could prove as transformational to healthcare, manufacturing, logistics, supply chain management, service operations, etc., as electricity was in the first part of the 20th Century. But how and where to initially apply AI, as well as where to find the greatest returns are questions most businesses still struggle with.
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....