From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(Spiceworks) - HR teams are struggling to balance the demands of today’s labor market. HR professionals can use AI-enabled tools to engage and communicate with potential employees, write compelling job descriptions, and ensure diversity, says Rebecca Jones, general manager of Mosaicx.
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....