Matt Whitmer
From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
FTC's quixotic quest to fix CX with Click to Cancel rule
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
Building Ethical AI Practices
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....