From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
Contributed Article : June 23, 2023
(KMWorld) - Mosaicx, a cloud-based conversational AI solution, is introducing the Mosaicx Agent program, pairing Mosaicx sales team with agents who have identified companies struggling to understand their AI options and together present the best Mosaicx solution to fit their needs.
According to the company, businesses are embracing conversational AI to decrease operational expenses, foster brand loyalty and improve customer experiences. The Mosaicx Agent program helps these businesses navigate emerging technologies.
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....