No Turning Back on AI

Picture of Matt Whitmer Matt Whitmer : June 03, 2024

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(Contact Center Pipeline) - The current landscape of AI (artificial intelligence) in customer experience (CX) includes a wide array of applications, rapidly emerging trends, and a significant uptick in industry adoption. And with good reason: many customers are ready to jump ship to a rival after a single subpar customer service encounter, underscoring the critical importance of outstanding CX.

 

 
From Startup to Enterprise: What CX Looks Like at Different Business Stages

From Startup to Enterprise: What CX Looks Like at Different Business Stages

October 22, 2024

(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...

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FTC's quixotic quest to fix CX with Click to Cancel rule

FTC's quixotic quest to fix CX with Click to Cancel rule

October 21, 2024

(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...

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Building Ethical AI Practices

Building Ethical AI Practices

October 01, 2024

(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....

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