Technical issues are something every business experiences. The key to success during these disruptions is efficient and clear communication. Support tickets are critical to helping quickly and efficiently address technical issues before they cause big problems for you, your customers and your stakeholders. Read more for tips on automating support tickets and delivering reliable technical communications for customers.
The Mosaicx team has had a busy past few months attending industry trade shows to showcase conversational AI in action. In January, we attended Customer Contact Week in San Antonio, and in March, the team spent three exciting days at the Customer Response Summit in Austin, Texas. We had a great time networking with peers and customers at the shows. Thanks to everyone who stopped by our booths!
In April, our team will be on-site at the Call & Contact Center Expo in Las Vegas. We look forward to continuing the conversational AI discussion with other customer experience enthusiasts. Make sure to visit our booth (8078) to meet our team and learn more about Mosaicx.
According to research, 80% of retailers struggle to meet sales goals due to labor shortages. Nearly nine in 10 retailers say customer expectations exceed what they can deliver. In an article for Retail IT Insights, Rebecca Jones, general manager of Mosaicx, discusses how AI helps retail leaders navigate complex labor markets and streamline operations to improve employee and customer experiences.
Businesses have redesigned retail customer experience to be more intuitive and personalized to serve digitally native shoppers better. Mosaicx conversational AI provides support and insights to improve a wide range of retail customer service processes. See how Mosaicx helps a customer resolve a complex retail request after an internal issue caused a delay in the customer's order.
Rebecca Jones: October 22, 2024
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
Rebecca Jones: October 01, 2024
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....
