We’re excited to announce our new podcast, No Hold Time. In the customer experience space, "hold time" refers to how long a customer waits on a call before someone answers.
Solutions like Mosaicx make no hold time possible. In this podcast, three Mosaicx experts discuss other ways to create exceptional experiences for customers, including hyper-personalization, the popularity of voice vs. text interactions, and metrics you should be tracking.
Join Brian Bremer, David Araiza, and Eric Robeson as they share everything they know about AI and CX. No holding back. No hold time. See Episode 1 here or find the show on YouTube and popular podcast apps.
To truly stand out from competitors, it’s imperative that businesses redefine customer engagement by ensuring that interactions with customers are easy, intuitive, and conversational. Businesses that incorporate conversational CX can personalize experiences and increase operational efficiency and long-term customer loyalty. Check out this article from Rebecca Jones, general manager of Mosaicx, to learn more about the competitive advantages of conversational AI.
Despite the benefits of AI virtual agents, some businesses are still hesitant to add these technologies into their product folds. In a recent whitepaper, Mosaicx examines six misconceptions IT decision-makers have about adopting IVAs and sets the record straight. Read the whitepaper at the link below.