The Conversational AI Report | December 2022
Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...
Rebecca Jones
:
November 23, 2023
(The Fast Mode) - Leaders in the customer experience (CX) space are familiar with omnichannel strategies. While the term itself isn't new, successfully implementing omnichannel CX support is challenging for many businesses and presenting new roadblocks. Research indicates that customers are split across different communication platforms, with 42% still leaning towards phone calls, and digital channels and emails sharing the rest. The data drives home an imperative: businesses must deliver seamless CX across channels and touchpoints.
Hello from the Mosaicx team! We’re thrilled to launch the inaugural edition of The Conversational AI Report. In this quarterly newsletter, we...
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...