(YouTube) - While attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning keynote speaker, author, advisor, and host of the Doing CX Right podcast.
During the event, Stacy moderated two panels, one presentation, and hosted a Women in CX Breakfast.
In this episode, she shares some insights from that breakfast, namely what one business issue women most want addressed this year. But before that, Stacy and David bond over a love of pickleball and backgammon, and Stacy shares what she thinks the true role of a CXO (chief experience officer) should be. They also talk about which grocery stores create the best customer experiences, and Stacy shares one thing men can do to treat women more equally in the workplace.
This is Part 1 of 2 with Stacy Sherman. We enjoyed learning about her personal life in this episode, but the next one is all business. Subscribe to No Hold Time so you don't miss it.
To hear more from Stacy Sherman, visit doingcxright.com or find her LinkedIn Learning course, "Increase Customer Loyalty by Doing Agent Experience (AX) Right."
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.