Are CX Events Worth It?

(YouTube) - Let's get this show on the road. Literally. For the first time, No Hold Time is getting out of Omaha. In this episode, Brian and David meet up in San Diego for an event focused on customer service and customer experience.

Post-event conversations were the genesis for this podcast. Brian and David would meet up and talk about what they heard at recent events. So they decided they may as well record it and make a podcast.

As of this recording, the event wasn't even over yet, so this is the freshest take on a CX event yet. So that's the topic they discussed. Why do we attend these events, and are they worth it? They guys talk about their schedule, what they learned, what they're looking forward to in the event's final days, and why it's worth taking time away from their work and families to be there.

Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.