Why Do We Work in the Customer Experience Industry?
(YouTube) - Why do we work in the customer experience space? This is the question that spawned this podcast. In this one, Brian, David and Eric each...
What is a Virtual Agent?
(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...
Real-World Use Cases of Conversational AI
(YouTube) - Today's topic is real-world use cases of conversational AI. The guys talk about their personal favorite experiences with AI in automation...
Customer Service and Agent Experience Trends to Watch in 2024
(YouTube) - Let's dive into trends. Recently, David attended a conference and was excited to share what he learned with Brian and Eric. When he was...
Big Ideas for Generative AI in Customer Service
(YouTube) - In this episode, Brian, David and Eric talk about the "coldest topic in America," generative AI. You can't go to a business event - or...
Should AI Sound Human? The Challenge of Natural Language and Human-Like Dialogue
(YouTube) - How can you make your automation technology sound more like a human? And if you can, should you do it? Brian, David and Eric talk all...
AICX 101: Intro to Artificial Intelligence and Customer Experience
(YouTube) - Brian, David and Eric talk about why they've dedicated their lives to improving customer experiences, and they discuss how the newest...