Be More Helpful and Less Creepy with Customer Data

(YouTube) - Everyone has data, but not everyone knows what to do with it. In fact, it's only been in the past few years that companies have really figured out how to centralize all the data they had about their customers. This data tells you a lot about your customers. What they want to buy. When they want to talk to you. How they want to interact in different circumstances.

However, customers are more protective of their data than ever. If they trust you enough to share their information, you have the responsibility to use that data to do what's best for them, not what's best for your business.

In this episode, Brian, David and Eric describe what types of customer data are important and how you can use it the right way. Here's how you create experiences that make customers happy they shared their data.

Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.