(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of Revolutionizing Customer Experience. When enterprise-level executives face a CX challenge, Gina vets vendors and identifies the best solution for their business need. Watch/listen to learn about: - How business leaders really feel about AI - Running business simulations to see how everyday actions impact CX - Whether to build or buy AI - Why you should have "partners" instead of "customers"
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