CX in the Finance Industry | Lauren Edrington (Bank OZK) & Todd Sale (Corpay)

Picture of Mosaicx Mosaicx : Aug 27, 2024 12:00:00 AM

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(YouTube) - Exceptional customer experience is vital for the finance industry.

In our latest episode of No Hold Time, we sat down with industry leaders Todd Sale, SVP of CX operations at Corpay, and Lauren Edrington, SVP of customer care support at Bank OZK, to discuss the future of customer service in the financial sector.

They shared insights on everything from why they attend industry events like Customer Contact Week, to the latest concerns about fraud, to the challenges and opportunities of using generative AI (including how gen AI emails have changed one woman's life).

Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.

Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn.
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