(YouTube) - In this new episode of No Hold Time, we welcome two guests responsible for improving access to the national crisis mental health network.
Grant Riewe and Gordon Rubin, of Vibrant Emotional Health (administrator of the 988 Suicide & Crisis Lifeline), join the podcast to discuss an upcoming improvement to the 988 Suicide & Crisis Lifeline: georouting. They also share what's on their minds for future enhancements, including improved language support and expansion to more communication channels.
Vibrant, a Mosaicx customer, is responsible for answering millions of calls, texts, and chats from people seeking help. Over the past two years, access to the Lifeline has expanded thanks to the launch of the 3-digit 988 code, support for more communication channels, and the addition of more crisis centers across the United States.
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.