(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest technologies, including generative AI. In the newest episode of #NoHoldTime, our head of gen AI projects, Lauren Morris, joins the podcast to share her perspective on where gen AI works today and where it falls short. Lauren also touches on victim notification software, human-centered design practices, why working in the call center space is meaningful work, and what is now called "the AI imperative." Watch the full episode to hear the insights, and let us know in the comments if/how you use gen AI today.
Did you hear an unfamiliar term or acronym in this episode? Visit mosaicx.com/glossary to find out what it means.
Do you have something to say about this episode? Join the conversation by finding Mosaicx on LinkedIn.