(YouTube) - Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through selfless giving. That's advice from our latest guest on #NoHoldTime, Kristi Faltorusso, who is the true definition of a customer experience (CX) expert. As chief customer officer at ClientSuccess, a platform devoted to improving customer experience for other organizations, Kristi is constantly creating better customer experience within her own organization, while also being a thought leader in the CX space. In this episode, Kristi explains why keeping ideas, tactics, and best practices to yourself actually hurts you in the long run. Kristi also talks about the state of AI and explains why AI-first organizations will have an advantage over organizations that try to "hack" AI into their products. Other topics include her journey from marketing to customer success, the evolving role of a CCO, how to build a customer success team, and how to empower women in leadership roles. For more content from Kristi and more resources about the topics discussed in this episode, go to Kristi Faltorusso's LinkedIn page and visit kristifaltorusso.com.
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