(YouTube) - Usually, we love talking about new technology and how it can improve interactions with customers, patients, members and other stakeholders. But technology doesn't always provide the right solution in every situation.
Vibrant Chief Technology Officer Grant Riewe joins the podcast in this episode to talk about just that. Vibrant offers a variety of services to help people through mental heath crises, including supporting the 988 Suicide & Crisis Lifeline. For such a critical service, Grant says he wants to connect these helpseekers with a trained, human counselor as fast as possible. But that doesn't mean technology can't support other parts of his business.
This is a deep conversation about how we should design technology to interact with humans, as well as how to support people when they're at their lowest.
If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org.