The Customer Service Metrics You Should Be Using

Picture of Mosaicx Mosaicx : Jan 16, 2024 12:00:00 AM

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(YouTube) - We talk a lot about how technology evolves and how customer experience stays the same, but many of these conversations begin with how we measure outcomes for clients. In this episode, the guys get into the math of customer service metrics. How should you measure success of your contact center or IVA?
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