The Customer Service Metrics You Should Be Using

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(YouTube) - We talk a lot about how technology evolves and how customer experience stays the same, but many of these conversations begin with how we measure outcomes for clients. In this episode, the guys get into the math of customer service metrics. How should you measure success of your contact center or IVA?

Selfless Giving and Building a Customer Success Team | Kristi Faltorusso

Selfless Giving and Building a Customer Success Team | Kristi Faltorusso

(YouTube) - Don't be afraid to share your "secret sauce." The way you raise up yourself, your organization, and everyone around you is through...

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

Our Starting Point with Gen AI | Lauren Morris (Mosaicx)

(YouTube) - Customers are at the forefront of everything we do, and we're constantly looking for ways to improve customer experiences with the latest...

Build Long-Term Relationships with Customers

Build Long-Term Relationships with Customers

(YouTube) - In this episode of #NoHoldTime, we talk with Gina Gibson, co-founder of OpTech Solutions, CEO of Think Forward, and co-author of...