Mosaicx
From Startup to Enterprise: What CX Looks Like at Different Business Stages
(Retail TouchPoints) - Customers have different expectations for businesses of different sizes, requiring companies to tailor customer experience...
No Hold Time Podcast
Supporting People in Crisis: Interview with Vibrant's Grant Riewe
In advance of Mental Health Awareness Month in May, Vibrant Chief Technology Officer Grant Riewe joined the podcast to talk about using technology for good. Vibrant offers a variety of services to help people navigate through mental health crises, including supporting the 988 Suicide & Crisis Lifeline. Tune in to learn about how we should design technology to interact with humans, as well as how to support people when they're at their lowest.
If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org.
More From the No Hold Time Podcast
- Customer Service and Agent Experience Trends to Watch in 2024
- What is a Virtual Agent?
- Why Do We Work in the Customer Experience Industry?
- The Customer Service Metrics You Should Be Using
- Don’t Automate Everything: How to Use Intelligent Routing
CX Tips
AI in CX: Redrawing the Boundaries of Customer Interactions
Delivering subpar customer experiences can quickly translate into lost customers. The choice for today’s leaders is clear: integrate AI into CX strategies or risk falling behind in a rapidly changing market. In an article for CustomerThink, Matt Whitmer, Chief Revenue Officer and Senior Vice President of Marketing at Mosaicx, explores how AI can help companies keep pace with evolving customer expectations and market dynamics.
Talking Shop
A Roadmap for Responsible AI in Hospitality
In this article for Hospitality Technology, Rebecca Jones, General Manager of Mosaicx, examines the balanced approach hospitality providers should strike with technology and responsibility. More specifically, how to align cutting-edge technology with ethical responsibility and a steadfast focus on the guest experience.
Revolutionize Marketing with AI
AI’s ability to analyze vast datasets, predict trends, and automate complex tasks can significantly enhance marketing strategies and execution. Check out this article from Rebecca Jones, General Manager of Mosaicx, to learn best practices for integrating AI seamlessly and ethically to personalize and optimize marketing campaigns.
Industry Events
Mosaicx is excited to attend three industry events in May. We will be defining what matters to enable focus, innovation, and positive impact in all we do in CX. We hope to see you there!
CX Innovation Summit |
Date: May 8 - 9, 2024 |
Learn More |
Reuters Customer Service and Experience West 2024 |
Date: May 13 - 14, 2024 |
Learn More |
CCW CXO Exchange |
Date: May 15 – 17, 2024 |
Learn More |
From the Mosaicx Blog
FTC's quixotic quest to fix CX with Click to Cancel rule
(TechTarget) - The Biden administration strives to improve CX with a rule that goes in effect in 180 days. What could possibly go wrong? People,...
Building Ethical AI Practices
(Contact Center Pipeline) - A guide to Responsible AI for contact centers. Contact centers’ artificial intelligence (AI) adoption rates are rising....